Terms & Conditions.

These terms and conditions ("Terms") govern your use of our website at www.rushmoorwindowsanddoors.co.uk and the supply of goods and services by:

References to "we", "us" or "our" in these Terms mean Rushmoor Windows & Doors Ltd. References to "you" or "your" mean the customer placing an order or using this website.

We are a FENSA-registered installer. Our FENSA registration means all replacement window and door installations are self-certified as compliant with current Building Regulations.

The following definitions apply throughout these Terms:

• "Contract" means the agreement between you and us for the supply of goods and/or services, formed when we accept your order in writing or commence works.
• "Goods" means windows, doors, conservatories, roofline products, sky lanterns, roof lights, secondary glazing units and any other products we supply.
• "Services" means survey, installation, fitting, repair or any other work we carry out at your property.
• "Order" means your acceptance of our written quotation.
• "Quotation" means a written document issued by us detailing proposed goods, services and the total price.
• "Deposit" means the advance payment required to confirm your order and release goods into production.
• "Working Days" means Monday to Friday, excluding UK bank holidays.

3.1 Validity. All quotations are valid for 30 days from the date of issue, unless stated otherwise in writing. We reserve the right to withdraw or revise a quotation at any time before you have accepted it.

3.2 Acceptance. A Contract is formed when you sign and return our quotation, or pay a deposit, whichever is earlier. Verbal acceptance does not constitute a binding contract.

3.3 Specification changes. Any changes to the specification agreed in the quotation must be requested in writing and confirmed by us in a revised quotation. We reserve the right to charge for additional costs arising from specification changes made after a Contract is formed.

3.4 Accuracy of information. You are responsible for ensuring that all information you provide to us — including access requirements, property details and planning restrictions — is accurate and complete. We accept no liability for errors or delays arising from inaccurate information provided by you.

3.5 Planning permission. It is your responsibility to obtain any planning permission, listed building consent or other regulatory approvals required before work begins. We can advise but we do not make planning applications on your behalf.

4.1 Prices. All prices are inclusive of VAT at the rate applicable at the time of invoicing, unless stated otherwise. We reserve the right to adjust prices where the rate of VAT changes between quotation and invoicing.

4.2 Deposit. A deposit of [insert percentage — typically 25–50%] of the total contract value is required upon acceptance of a quotation. The deposit is used to procure and manufacture bespoke goods. The deposit is non-refundable in the circumstances set out in clause 7.

4.3 Staged payments. For larger contracts, staged payments may be required as set out in the quotation. All staged payments are due on the dates specified.

4.4 Final payment. The balance of the contract price is due on the day of installation completion, unless agreed otherwise in writing. We reserve the right to withhold documentation (including FENSA certificates and guarantee documents) until full payment is received.

4.5 Late payment. If any amount is not paid by the due date, we reserve the right to charge interest at 8% above the Bank of England base rate per annum, calculated daily, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.6 Payment methods. We accept payment by bank transfer, debit card and cheque. We do not accept payment by credit card unless agreed in advance.

4.7 Price increases. Where there is a material increase in the cost of raw materials or energy between the date of quotation and the date of manufacture, we reserve the right to pass on such increases after giving you written notice. You will have the right to cancel your order without penalty within 7 days of such notice.

5.1 Where a survey is carried out by us prior to manufacture, our surveyor's measurements will be used as the basis for manufacture. You should ensure that access is provided and that any relevant features of the property are pointed out at the time of survey.

5.2 We are not responsible for errors arising from measurements taken by you or a third party where we have not carried out an independent survey.

5.3 Any site conditions that may affect the installation — including structural issues, lead paint, asbestos or non-standard openings — must be disclosed to us prior to survey. Additional charges may apply if such conditions are discovered during installation.

5.4 Whilst we take all reasonable care during surveys, minor discrepancies between survey measurements and finished product dimensions are inherent in the manufacturing process and do not constitute a defect provided the goods perform as intended.

6.1 Access. You must ensure safe and unobstructed access to the installation area on the agreed installation date. Failure to provide access may result in an abortive call-out charge.

6.2 Preparation. You are responsible for clearing the immediate area around windows and doors prior to installation, including removing furniture, curtains, blinds and valuables. We accept no liability for damage to items not removed prior to our arrival.

6.3 Installation dates. We will endeavour to meet agreed installation dates but these are estimates only and time is not of the essence unless expressly agreed in writing. Delays may occur due to manufacturing lead times, weather or circumstances beyond our control.

6.4 Redecoration. Our installation team will make good any minor damage caused directly by the installation process, but we do not carry out plastering, full redecoration or carpentry beyond that directly required by the installation. We will leave the installation area clean and tidy.

6.5 Building regulations. All installations are carried out in compliance with current Building Regulations. Where required, we will self-certify through FENSA and provide you with a certificate of compliance within 30 days of completion.

6.6 Risk and title. Risk in goods passes to you upon installation. Title in goods does not pass to you until we have received payment in full.

6.7 Damage to existing structure. We will take all reasonable care during installation, but we accept no liability for damage to existing structures that is unavoidable as a consequence of carrying out the agreed works (for example, minor cracking of plaster around a frame opening).

7.1 How to cancel. To exercise your right to cancel, you must inform us in writing (by email to info@rushmoorwindowsanddoors.co.uk or by post to our registered address) within the 14-day cooling-off period. We will acknowledge your cancellation in writing.

7.2 Effect of cancellation within cooling-off period. If you cancel within the 14-day period:

• We will refund any deposit paid within 14 days of receiving your cancellation notice.
• If you requested that services begin within the 14-day period, you may be required to pay for services carried out up to the point of cancellation.

7.3 Cancellation after cooling-off period. If you cancel after the 14-day cooling-off period, or where bespoke goods have already been ordered or manufactured:

• You will forfeit your deposit.
• We reserve the right to charge for any goods already manufactured, materials purchased, or surveys and design work carried out specifically for your order.
• Any additional costs beyond the deposit will be invoiced and become due within 14 days.

7.4 Cancellation by us. We reserve the right to cancel a Contract if circumstances beyond our control make it impossible to fulfil the order, or if you are in material breach of these Terms. In such cases, we will refund any sums paid for works not yet carried out.

8.1 Workmanship guarantee. We guarantee our installation workmanship for a period of [insert period — typically 5 or 10 years] from the date of installation against defects arising from faulty workmanship.

8.2 Product warranty. Goods are subject to the manufacturer's warranty terms, which will be provided to you on completion. Profile, glass and hardware warranties vary by product and manufacturer.

8.3 Exclusions. Our guarantee does not cover:

• Damage caused by accidental damage, misuse, neglect or vandalism.
• Fair wear and tear, including surface scratches to frames and glass.
• Damage caused by subsidence, structural movement or failure of the building structure.
• Condensation on the room-side of glass, which is a natural phenomenon related to humidity levels in the property.
• Damage caused by failure to carry out recommended maintenance.
• Works carried out by third parties not authorised by us.

8.4 Maintenance. To maintain the validity of your guarantee, products should be cleaned and maintained in accordance with the care instructions provided at the time of installation. Failure to maintain products as recommended may invalidate the guarantee.

8.5 Consumer rights. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

9.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

9.2 Subject to clause 9.1, our total aggregate liability to you under or in connection with a Contract — whether arising in contract, tort (including negligence), misrepresentation or otherwise — shall not exceed the total price paid by you under that Contract.

9.3 We are not liable to you for any:

• Loss of profit, revenue or business.
• Loss of anticipated savings.
• Loss of goodwill or reputation.
• Indirect or consequential loss of any nature.

9.4 We accept no liability for damage to property that was pre-existing or that arises from structural or other defects in your property that were not brought to our attention prior to the commencement of works.

9.5 We hold public liability insurance and employer's liability insurance. Details of our insurance are available on request.

We take all complaints seriously and aim to resolve them quickly and fairly. If you have a complaint:

1. Contact us in the first instance by telephone on 01252 755 444 or by email to info@rushmoorwindowsanddoors.co.uk. Please describe the issue clearly and provide your order reference.
2. We will acknowledge your complaint within 3 working days and provide a substantive response within 14 working days.
3. If we cannot resolve your complaint to your satisfaction, you may refer the matter to FENSA (for installation complaints) or to the Consumer Protection Association (if applicable to your order).

If you are not satisfied with our handling of a complaint, you also have the right to seek redress through the courts.

11.1 This website is provided for general information purposes only. Nothing on this website constitutes a binding offer or quotation. All prices, product specifications and availability information displayed on the website are indicative only and subject to change without notice.

11.2 We take all reasonable steps to ensure the accuracy of information on this website, but we make no warranty as to the accuracy, completeness or suitability of any content for any particular purpose.

11.3 You must not use this website in any way that is unlawful, harmful or fraudulent, or in any way that infringes the rights of third parties.

11.4 We may suspend or withdraw access to all or any part of this website at any time without notice.

11.5 Intellectual property. All content on this website — including text, images, logos, design and code — is owned by or licensed to Rushmoor Windows & Doors Ltd and is protected by copyright and other intellectual property rights. You may not reproduce, distribute or use any content without our prior written consent.

11.6 Third-party links. This website may contain links to third-party websites. We have no control over the content of such websites and accept no responsibility for them or for any loss or damage arising from your use of them.

12.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By providing us with your personal information, you agree to our use of it as described in our Privacy Policy, available on our website.

12.2 We collect and use personal data for the purposes of:

• Providing quotations and fulfilling contracts.
• Communicating with you about your order or enquiry.
• Complying with our FENSA registration and warranty obligations.
• Improving our services and website.
• Sending you relevant marketing communications where you have consented to receive them.

12.3 We will not sell, share or transfer your personal data to third parties except as necessary to fulfil your order (for example, sharing details with FENSA or product manufacturers) or as required by law.

12.4 You have the right to access, correct or delete your personal data at any time. To exercise these rights, please contact us at info@rushmoorwindowsanddoors.co.uk.

13.1 Entire agreement. These Terms, together with the accepted quotation, constitute the entire agreement between you and us in relation to the supply of goods and services and supersede all prior representations, discussions and agreements.

13.2 Variation. No variation to these Terms or to a Contract shall be valid unless agreed in writing by a director or authorised representative of Rushmoor Windows & Doors Ltd.

13.3 Waiver. Any failure by us to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

13.4 Severability. If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

13.5 Force majeure. We shall not be liable for any delay or failure to perform our obligations under a Contract where such delay or failure arises from circumstances beyond our reasonable control, including (without limitation) fire, flood, severe weather, acts of God, strikes, supply chain disruptions, or government action. We will notify you as soon as reasonably practicable if such circumstances arise.

13.6 Assignment. You may not assign, transfer or subcontract any of your rights or obligations under a Contract without our prior written consent. We may assign or subcontract our obligations, provided that the overall standard of service is not materially affected.

13.7 Governing law. These Terms and any Contract shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.8 Changes to Terms. We reserve the right to amend these Terms at any time. Updated Terms will be published on our website. The version of the Terms in force at the date your Contract is formed will apply to that Contract.